Help Center

FAQ

ORDERING FROM US

I RECEIVED A COUPON FROM YOU, HOW DO I USE IT?

CAN I USE SEVERAL DISCOUNT CODES IN ONE ORDER?

DO YOU OFFER DISCOUNTS FOR LARGE ORDERS?

CAN I CHANGE OR CANCEL MY ORDER?

I PLACED AN ORDER BUT NEVER RECEIVED A CONFIRMATION EMAIL FROM YOU, WHAT DO I DO?

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

WHAT IS THE CURRENCY OF THE STORE? CAN I PAY IN ANOTHER CURRENCY?

SHIPPING

HOW MUCH DO YOU CHARGE FOR SHIPPING?

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

HOW DO I TRACK MY ORDER?

WHERE ARE YOUR ITEMS SHIPPED FROM?

CAN I CHANGE MY SHIPPING ADDRESS?

MY PACKAGE IS STUCK IN CUSTOMS, WHAT CAN I DO?

I TRACKED DOWN MY ORDER AND THE STATUS SAYS RETURNED TO SENDER, WHAT SHOULD I DO?

THE TRACKING SITE SAYS DELIVERED BUT I HAVEN'T RECEIVED MY ORDER YET.

I ORDERED MORE THAN ONE ITEM BUT ONLY RECEIVED ONE OF THEM. WHY?

RETURNS

WHAT IF I RECEIVE A DAMAGED PRODUCT?

WHAT IF I AM UNHAPPY ABOUT MY ORDER AND WANT TO RETURN IT FOR A REFUND?